Panel builder
A panel that feels like your server.
Set the message, colours and categories. Preview every change, then publish to your chosen Discord channel.
Buttons or dropdowns · Custom text and colours
The ticket system for your Discord community
Great support starts
with your crew.
Give support requests, applications and reports a place of their own. Set up your server on the dashboard. Keep every conversation in Discord.
Explore TicketCrewYour community. Your setup.
More than one reason to reach out.
Support, applications or reports. Set the questions and staff access for each category in your TicketCrew dashboard.
Give every question a clear starting point.
Collect the details your team needs and keep requests with the people who can help.
- Example questions
- Issue summary, account details, steps already tried
- Handled by
- Your support staff
Different communities. Same care.
- Community support
- Team recruitment
- Creator enquiries
- Reports & appeals
Made for your team
Everything in its place.
A straightforward setup for the people running your server. A familiar experience for everyone asking for help.
Staff access
The right people, in the right tickets.
Choose staff roles for each category. Keep applications, support requests and reports with the team that handles them.
Category-specific roles · Private ticket channels
Ticket forms
Start with the useful details.
Ask members a few questions before their ticket opens. Staff get the context in Discord, without the back-and-forth.
Required questions · Answers attached to the ticket
Ticket records
Close the ticket. Keep the context.
Choose a transcript channel in your panel settings to receive a file in Discord when tickets close. Leave it off and no transcript is generated.
Optional transcripts · Searchable ticket history
Getting started
Your first ticket starts here.
Invite the bot, make it yours, and let your crew take it from there. Members never need a separate account.
- 01
Add TicketCrew
Choose your Discord server and review the permissions the bot needs to manage ticket channels.
- 02
Build your panel
Sign in to the dashboard. Set your categories, staff roles and questions, then publish your panel.
- 03
Meet your members in Discord
Members open a ticket from the panel. Your team claims it, replies and closes it—all inside Discord.
A clearer overviewLook after your members.
Look after your members.
And your team.
Understand how support is running without turning it into a race to close tickets. The dashboard brings ticket activity, response times and optional feedback together.
Open your dashboardA view of what matters Server analytics
Response & resolution
See how long members wait and how long tickets take to resolve.
Staff workload
Understand where requests are going and where the team needs support.
Member feedback
Opt in to a private feedback DM after a ticket closes.
Give your community a better way to reach you.
Your server. Your setup. TicketCrew is free to use.